Reduce the pressure on your reception
Professional phone support for healthcare practices.
9 out of 10 times, there's more optimization possible than you think
Send an email, and then we will look together at how this works for you, and what can be done for your practice.
📆 Always reachable
Never again waiting times or missed calls.
💚 Focus on care
Better workload distribution: Relieve your team and prevent overburdening.
💬 Proven results
Higher patient satisfaction and more efficient practice management.
Most healthcare practices do not realize what could be done more efficiently when it comes to accessibility.
Physical clients at the counter ("I just want to ask a quick question").
The phone ringing off the hook for triage.
Clients you cannot speak to because you are in the middle of a treatment.
Incoming repeat prescriptions, digital portal messages, administrative tasks, and sporadic questions from colleagues.
72% of healthcare practices experience (too) much pressure at the front desk.
Throughout the day, the phone keeps ringing, while the client being helped at that moment deserves your full attention. Do you recognize these bottlenecks?
1. Loss of focus — Therapists and assistants are constantly interrupted during their work or consultations.
2. Missed calls — Up to 50% of phone calls are missed during peak times or treatments.
3. Financial loss — Potential clients who get a voicemail look for another practice. That chance turns out to be 86%!
Why this group specifically?
Behind these percentages lie a number of specific bottlenecks that directly affect the busyness at the front desk:
Staff Shortages & Vacancy Pressure: Research shows that more than 70% of practices have great difficulty in finding (replacement) administrative and assistant staff. And the percentage of open vacancies for assistants (around 55%) is, during many periods, even higher than the percentage of open vacancies for therapists/doctors themselves.
Immediate Problems When Staff Are Absent: In 65% of practices, it is indicated that if one employee at the reception falls ill, this immediately leads to a major staffing problem and acute pressure for the remaining colleagues.
The Solo Therapist Challenge: As an independent practitioner (for example in complementary care), you are often both therapist and secretary at the same time. Being engaged with the client automatically means the phone goes to voicemail.
In short: in approximately 7 out of 10 healthcare practices, the team indicates that the pressure on the secretariat is specifically (too) high. This directly translates into longer waiting times on the phone and the busyness that clients notice at the physical desk.
We answer the phone. You help the client.
A smart reception system that distributes your secretariat more efficiently and immediately maximizes your accessibility.
Available 24/7 — Calls are answered professionally right away, even outside office hours or during vacations.
Calendar integration — Appointments, cancellations, or rescheduling are updated live in your calendar.
Full privacy — Professional platform with attention to medical privacy and terminology.
And more!
Healthcare practices are busiest on the phone. So what is it really costing you?
If your practice misses an average of 10 potential clients per week because the phone is busy or goes to voicemail, you could be losing over €100,000 in revenue per year (based on an average client value of €250).
Most healthcare practices lose thousands of euros per month in missed leads and after-hours calls—without this ever being reflected in a report.
How this works
In 3 steps to a quiet clinic
1. Secure connection — We connect your calendar to our platform within 2 minutes.
2. We take incoming calls — Our system answers the phone during busy times, consultations, breaks, and outside opening hours.
3. Immediate overview — Appointments appear automatically in your calendar. The reception remains efficient and/or you retain focus on your client.
Two scenarios:
What is your current situation?
Disadvantages for practices without a secretary:
Loss of focus for therapists: You have to interrupt your treatments or call back hurriedly between consultations.
Multi-tasking: Both caller and client.
Up to 50% of calls are missed, the phone is unattended 75% to 85% of the working day.
The "caller-seeks-elsewhere" culture: Data shows that more than 60% of callers who reach voicemail hang up without leaving a message. They immediately call the next available therapist nearby who does answer.
Disadvantages for practices with a secretariat:
Illusion of choice menus: A recording with a choice menu usually does not make the work at the counter any less busy; it only distributes the callers.
Spending a lot of time on basic tasks and standard phone calls.
People prefer to call first; especially new callers.
This can be made more efficient for your practice
So that your secretariat operates optimally & is always accessible without extra pressure
Vision
Healthcare practices are usually very busy on the phone, but often too little is done about it.
Many practice owners think it is not that bad.
The reasoning is often like this: "As long as there is a functioning secretary, WhatsApp is automated, and standard emails are automated; then it should be fine."
All these tools are helpful, but in fact, it simply is not known how it could be improved. The phone remains the most important channel for patients and clients. It is precisely there that valuable time and revenue are lost daily. This is often simply not optimized enough.
Conviction
We believe that practices can work smarter. Less chaos. More calm and clarity in the treatment room, and a professional appearance to the outside world.
The right support for you. So that teams can focus on people instead of administration.
Build&Growth Enterprise is therefore the partner to collaborate with, in the Netherlands and throughout the rest of Europe.
Experience the potential yourself
Discover during a short demo what this looks like for your specific practice (size)
Are you curious about the possibilities?
Request your free demo today.
We look forward to hearing from you
Build Strong,
Grow Further
Company
KVK: 42053455
Harderwijk, Netherlands
Contact
contact@buildgrowthenterprise.com
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